Effective Date: July 17, 2026
At Diet Lifestyle Foods, we take immense pride in the quality and freshness of our handcrafted, traditional treats. Since our products are perishable food items, we do not accept physical returns under any circumstances due to health and safety regulations.
However, your satisfaction is our top priority. If there is an issue with your order, we are here to make it right.
1. Damaged, Defective, or Incorrect Items
If your order arrives damaged, spoiled, or if you received the wrong item, please notify us within 48 hours of receiving your package.
- To be eligible for a refund or replacement, please email us at info@dietlifestylefoods.com with your order number and a photo of the damaged or incorrect product/packaging.
- Once inspected, we will gladly arrange for a replacement shipment at no extra cost to you, or issue a full refund to your original payment method.
2. Cancellations
Because we prepare and ship our food products fresh, orders can only be canceled within 2 hours of placement. Once an order has been processed or shipped, it cannot be canceled or refunded.
3. Lost or Delayed Shipments
- Incorrect Address: We are not responsible for packages that are misdelivered or returned due to an incorrect or incomplete address provided at checkout. Please double-check your shipping details before finalizing your order.
- Carrier Delays: While we partner with reliable courier services to ensure prompt delivery, Diet Lifestyle Foods is not responsible for shipping delays caused by weather, carrier backlogs, or unexpected disruptions.
4. Refund Processing
If a refund is approved, it will be processed automatically, and a credit will be applied to your original method of payment within 5 to 7 business days (depending on your bank’s processing times).
Contact Us
If you have any questions regarding your order or this policy, please reach out to our team:
- Email: info@dietlifestylefoods.com
- Phone: +91 9937868062